Contact Us

You can call our switchboard with general enquiries and to be connected to departments or services. Our switchboard contact number is 0151 228 4811.

Please note some calls to Alder Hey are recorded for quality and training purposes.

Questions about appointments

If you have any questions about your appointment, you can contact the department or service by calling our switchboard number above. If you'd like to change your appointment, you can request an appointment chance using our online form, or call our switchboard and select select option 3. 

You can also...

• Contact our PALS team or make a complaint

• Leave general feedback by taking our survey. The Friends and Family Test is a national NHS survey and results will be available on the NHS Choices website.

• Speak to the Press Office - for media, filming and photography requests

• Speak to the Alder Hey Children's Charity

• Access your child's medical records

• Make a Freedom of Information request

Finding us

It's important to note that there are two entrances into the Alder Hey site. Our main entrance, for pick ups, drop offs and access to the multi-storey car park, is located on East Prescot Road (L14 5AB on sat navs). The entrance to our Emergency Department is just off Eaton Road (L12 2AP on sat navs) and has his own dedicated car park with limited spaces. Find out more about getting to Alder Hey.