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2nd Dec 2020
We are continuously reviewing our visiting policy during the Covid-19 pandemic. Our current restrictions and guidelines are as follows:
Please also note that Alder Hey is currently closed to anyone other than hospital staff, patients and parents/carers visiting their children.
Our security team will support our volunteer colleagues in greeting our staff, patients and visitors at all hospital entrances, to ensure that only they are accessing the building. We will also be ensuring that social distancing measures are in place outside the hospital to ensure safe queuing
These measures have been brought in to reduce the movement of people who may potentially, unwittingly carry coronavirus into the hospital and therefore risk transmission to patients, other visitors and members of staff.
We know and understand that these visiting restriction may prevent the amount of contact you have with your child. As a result, we have launched a new Family Support Messaging Service to allow our children and young people to keep in touch with families.
The Service will see a team of Alder Hey staff and volunteers on hand to deliver computer tablets compatible with Skype to allow for recorded or live video calling between our patients and families in order to maintain that essential face-to-face contact.
Family members will simply need to download Skype on their own personal device and book a time slot by emailing: firstname.lastname@example.org or Tel. 0151 282 4907. Once a time is allocated, guidelines for Skype and a unique reference number will be generated and sent to the family members one hour before the call.
Our service will also give families the opportunity to send text or recorded voice messages via email to loved ones 24 hours a day. Please email: email@example.com quoting your family members name alongside your message. Please be aware that all messages will be delivered after 2:30pm and any messages received after this time will be delivered the following afternoon.
We appreciate that this is an incredibly difficult time for everyone and that restricting our visitors will create challenges for our families. However, we believe that these measures are necessary to reduce the risk to our patients, families and our staff.
Alder Hey Children's Charity