Staying in Touch - Family Support Service

Staying in Touch - Family Support Service

Staying in Touch - Family Support Service

21st Apr 2020

New virtual visitng service to help you keep in touch with loved ones.

We have launched a new Family Support Messaging Service to allow our children and young people to keep in in touch with their families.

The Service will see a team of Alder Hey staff and volunteers on hand to deliver computer tablets compatible with Skype to allow for recorded or live video calling between our patients and families in order to maintain that essential face-to-face contact.

All you need to do is:

- Download Skype (you don't need a Skype account)

- Book timeslot by email or phone ( or 0151 282 4807)

- Unique code will be sent to you one hour before your scheduled virtual visit

- Have your virtual visit

Family members will simply need to download Skype on their own personal device and book a time slot by contacting or 0151 282 4907. Once a time is allocated, guidelines for Skype and a unique reference number will be generated and sent to the family members one hour before the call.

Our service will also give families the opportunity to send text or recorded voice messages via email to loved ones 24 hours a day. Please email quoting your family members name alongside your message. Please be aware that all messages will be delivered after 2:30pm and any messages received after this time will be delivered the following afternoon.


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