Parents and Patients
We know that having to come to hospital can be unexpected and daunting for the whole family. We understand you may be visiting for the first time or at short notice and we know you might not be familiar with the local area..
This section is designed for parents, carers and patients and is full of information about coming to Alder Hey and what to expect when you're here.
What makes us different?
We don’t just care for children, we care for families. We know that whether it’s a routine outpatient appointment or an overnight stay in hospital, we are here to look after the whole family. Coming to hospital can be a scary thought and that’s why we place such importance on things like distraction, art and play.
Why might you be referred to Alder Hey?
Although many of our patients come from the North West and North Wales, we treat children and young people from all over the UK and beyond. We are a children’s hospital, so you may be referred to us because our staff are specialists in children’s health.
Arriving on the day
The main entrance to Alder Hey in the Park is on East Prescot Road. If you’re travelling by car please use sat-nav postcode L14 5AB. Cars should enter the hospital site from East Prescot Road and use the drop-off facilities near the East Prescot Road entrance, or use the multi-storey car park, which has its own entrance to the hospital.
To access the Emergency Department by car, use the Eaton Road entrance where there is a short stay car park and drop-off facility. Read more about getting to Alder Hey.
Bringing toys into the hospital
We understand how important and comforting a toy can be, but they are a major source of infection. Please help reduce the risk by cleaning or machine-washing any toys you’d like to bring.
Please also help us by using the hand sanitation machines wherever you see them around the hospital.
- Outpatients – call the Appointment Centre on
or request a change online. 0151 252 5358
- Other queries – call Switchboard on
0151 228 4811
Alder Hey visiting hours
|Ward 3a||24 hour visiting (space for one parent to stay at night)||2pm- 7.30pm|
|Ward 3b||24 hour visiting (space for one parent to stay at night)||1pm- 7pm|
|Ward 3c||24 hour visiting (space for one parent to stay at night)||1pm- 7pm|
|Ward 4a||24 hour visiting (space for one parent to stay at night)||2pm- 7.30pm|
|Ward 4b||24 hour visiting (space for one parent to stay at night)||2pm- 7.30pm|
|Ward 4c||24 hour visiting (space for one parent to stay at night)||2pm- 7pm|
|PICU and HDU||24 hour visiting (except 7am-7.30am and 7pm-7.30pm)*||7.30am to 7pm|
*Please note – there may be times when parents are asked to leave due to procedures taking place on the unit.
Our duty of candour
In February 2015 the Board published a Duty of Candour:
The Board of Directors of Alder Hey Children’s NHS Foundation Trust is fully committed to ensuring that our organisation provides the highest quality care and is open and honest with the people who use our services.
We strive to do this by supporting our staff and having in place systems and processes that provide the right environment for lessons to be learned and changes made when things go wrong, in order to continuously improve. Our practice is underpinned by a robust policy on ‘Being Open’ and by the Trust’s Values, which specifically include Openness.
We will fulfil our duty of candour to patients and families by:
- Making sure we act in an open and transparent way with our patients and families
- Telling patients and families in person as soon as reasonably practicable after becoming aware that a notifiable safety incident has occurred and providing support to them in relation to the incident, including when giving the notification
- Providing an account of the incident which, to the best of our knowledge, is true of all the facts we know about the incident as at the date of the notification
- Advising patients and families what further enquiries we believe are appropriate
- Offering an apology
- Following this up by giving the same information in writing and providing an update on the enquiries
- Keeping a written record of all communication with those involved
More in section
- Parents and Patients
- Getting to Alder Hey
- Finding your way around
- Information for young people
- Staying on a ward
- What to bring
- Wheelchairs & assisted access
- Facilities at Alder Hey
- Local facilities
- Visitors and relatives charter
- Subject access requests
- Ronald McDonald House
- Patient information leaflets
- Ask Oli Chatbot