Facilities at Alder Hey
Alder Hey offers a wide range of free services to make things a little easier for families. Staff and volunteers are on hand to help out and our Concierge Team in the Atrium can help with any questions.
You might also be interested to find out about our wheelchair and assisted access.
Baby change and breastfeeding
Toilets and baby changing rooms are located in the Atrium and there are toilets on wards. The majority of our patient bedrooms have ensuite facilities.
We have breastfeeding facilities in the Atrium and on each floor.
Facilities for people with disabilities
- All reception desks in the hospital have a hearing loop.
- There are disabled car parking spaces available on every floor of the multi-storey car park, and space for large wheelchair accessible vehicles in our Emergency Department short-stay car park.
- We have accessible disabled toilets throughout the hospital and Changing Places toilets on the:
- Ground floor - located with the main toilet facilities in the atrium, next to the public seating area of the Treetops restaurant.
- First floor - located in Outpatients (accessed by lift or stairs behind Costa Coffee); turn left at the top of the stairs/as you come out of the lift. The Changing Places facility can be found along the long corridor, just beyond the Outpatients waiting area.
Read more about accessible facilities at Alder Hey.
Patient Advice and Liaison Service (PALs)
PALs is a confidential service to support our patient and their families when concerns or complaints cannot be addressed by ward or clinic staff. Read more or contact PALs.
Food and drink
Our Treetops restaurant in the hospital Atrium serves teas and coffees, hot and cold breakfasts, lunches and dinners from 8am each day (8.30am at weekends) and a range of fresh snacks, salads and sandwiches throughout the day. There are vending machines available 24 hours a day.
There is a vegetarian food option every day that may provide a suitable alternative for some families. In addition, Halal and Kosher food options are available (frozen Hermolis preferably requested in advance). Disposable cutlery is available for all visitors in the restaurant and disposable crockery can be requested. A variety of food options are also available on inpatient wards where our patients’ dietary needs and menu options can be discussed with the dedicated ward chef.
The Atrium also has a Baguette Co, Costa Coffee and WH Smith.
Self-catering on wards
Each ward has an area near the patient bedrooms for parents to make hot and cold drinks and chat with other parents.
Garden area for play and relaxation
Our Outpatient Department Garden, funded by the Steven Gerrard Foundation, is accessed from the Atrium and is great for young people to explore and get some fresh air before or after an appointment. There are also quiet areas to sit and watch a special TV screen.
For inpatients, every ward has a covered, open-air play deck allowing access to fresh air and park views.
The pharmacy is in the corner of the Atrium, near the East Prescot Road entrance.
A free-to-use cash machine is available in the Atrium. If the machine is unavailable, there are machines at the Sainsbury’s supermarket across East Prescot Road.
In the atrium near the car park entrance, our Cash Office can help with queries about travel expenses. It’s the place to go if you know you are a frequent visitor – you can buy a discounted pass, ten consecutive days for £10.00 or 30 consecutive days for £30.00 plus a £5.00 cash deposit which is refunded once the pass has been returned.
Free wifi is available to our patients and visitors.
The Hospital School at Alder Hey teaches inpatients of statutory school age and aims to provide a positive and enjoyable learning experience for all pupils within the National Curriculum framework. Children who are well enough may have lessons on their ward from hospital teachers. Teachers may also contact the schools of children who are in hospital for longer stays to find out what work they are missing.
To find out more please visit our school website.
Arts for Health
As well as having dedicated play specialists to entertain and distract our young patients, there are regular visits from artists, storytellers, musicians and magicians to entertain our children, encourage their creative sides and boost their recovery. Our community partners run a variety of workshops including Football Spa sessions and animation creation. You’ll find some brilliant animation work on our Youtube channel. We wouldn’t be able to do any of this without the vital funds raised by our Charity.
Face 2 Face
A free service provided to parents and carers of children with additional needs, in partnership with Scope. Read more about Face 2 Face here.
We think it’s important to encourage healthy eating and exercise and we do this in a fun, engaging way. Our Smile Clinic teaches children how to brush their teeth properly and we provide ‘stop smoking’ support for families and staff.
Fruit and veg barrow
We think it’s vital that our families have access to fresh fruit and vegetables during their treatment here. The Barrow, a joint venture between Alder Hey and the Liverpool Taste for Health Scheme, sells produce at competitive prices and visits every day from 10am to 2pm.
You can find the fruit and veg barrow next to the Emergency Department entrance to the Atrium.
Spiritual Care Centre
- Our Spiritual Care Team are available 24 hours a day to support, reassure and assist families of any faith. The multi-faith spiritual care centre is located in the treehouse area, accessed from the second floor.
- The sanctuary has religious symbols and information representing different faith groups to ensure that it is a welcoming area for all faiths to pray.
- For those of the Jewish faith, some Siddurim and Kippot are available.
- For those of the Muslim faith, a purpose-built ablution facility can be found in the Sanctuary. The Qibla direction is marked and copies of the Quran and prayer mats are available. On Fridays, some members of the Muslim faith gather together for prayers at approximately 1pm.
- For those of the Sikh faith, the Sacred Nitnem and the Holy Sukhmani Sahib Gutkas are available.
Our Alder Centre provides support and services to bereaved families, including counselling, support groups and the national Child Death Helpline. You can read more on the Alder Centre department pages.
Ronald McDonald House
Ronald McDonald House is an independent charity which provides free on-site accommodation for families. You can find more details on our Ronald McDonald House page.
Alder Hey Children’s Charity
Alder Hey Children's Charity has already raised over £20m in vital funding to support Alder Hey in the Park but still needs your support! Call in to see them in the Atrium and find out about fundraising opportunities, upcoming charity events, how to make a donation or choose from a selection of charity shop gifts.
More in section
- Facilities at Alder Hey
- Getting to Alder Hey
- Finding your way around
- Information for young people
- Staying on a ward
- What to bring
- Wheelchairs & assisted access
- Local facilities
- Visitors and relatives charter
- Subject access requests
- Ronald McDonald House
- Patient information leaflets
- Ask Oli Chatbot
- Ward 3C
- Overseas Visitors