Giving feedback and raising concerns
We work hard to make your visit to Alder Hey as positive as possible and it’s important to us to get your opinion about the things we’re doing right, as well as the things you think need improving.
You can give us feedback about your experience in a number of ways - we want to hear your comments, messages of thanks, concerns and complaints.
I'd like to leave general feedback about my visit
The Friends and Family Test is a national NHS survey and results will be available on the NHS Choices website.
I'd like to leave a message of thanks
- Complete the online form on our 'Message of thanks' page. We will aim to publish your message for people to read
I'd like to ask a question or raise a concern
PALS is our Patient Advice and Liaison Service. The team is here to help sort out questions and concerns you may have, and they are based in an office near the treehouse in the hospital atrium. You can visit them in person between 9am and 4pm every weekday.
PALS also helps the NHS to improve services by listening to what matters to patients and their families and making changes when appropriate. PALS can also advise you about making a complaint and refer you to the Complaints Service.
Our PALS Concern and Complaints leaflet will provide you with more information about the service and useful contact numbers for you to use.
I'd like to make a complaint
More than anything, we want what we do to be the very best that can be done. If you are unhappy about any aspect of treatment or service you and your child has received from Alder Hey Children’s Hospital, we want to know. Please tell us. Making a complaint or raising a concern will not adversely affect the treatment and care your child receives.
A complaint can be made by a patient or person affected or likely to be affected by the actions or decisions of the Alder Hey Children’s Hospital. A complaint can also be made by someone acting on behalf of the patient or person, with their consent.