Safeguarding Service

Safeguarding Service

If a child is worried they are being harmed or feel unsafe Contact Childline - You can talk about anything. No problem is too big or too small.

Speaking to Childline

When you call Childline on 0800 1111 you’ll get through to a counsellor, they’re there to listen and support you with anything you’d like to talk about. Or you can have a 1-2-1 counsellor chat online.

You can also send an email from your locker. Childline will try to answer this within a day, but sometimes it can take a little longer.


Worried about a child?

If you're worried about a child, even if you're unsure, contact our helpline to speak to a NSPCC counsellor.

Call NSPCC on 0808 800 5000, email or fill in their online form.

About Alder Hey's Safeguarding Service

Alder Hey NHS Foundation Trust is committed to protecting the safety and welfare of children, young people or adults at risk. It is their right to be kept safe from harm, abuse or neglect.

Everyone at the Trust has a responsibility for safeguarding. If you are worried about the safety or welfare of children, young people or adults at risk, you can talk to the clinical staff who will raise your concerns through our safeguarding channels.

Led by the Head of Safeguarding, the Trust has a dedicated specialist safeguarding team who are highly knowledgeable, skilled and experienced in relation to safeguarding matters.

The Safeguarding Team comprises Assistant Director for Safeguarding , Named Nurse for Safeguarding Children, Young People and Adults, Named Doctor for Safeguarding , a team of Community Consultants and speciality doctors with a special interest in safeguarding, Specialist Safeguarding Nurses and Practitioners, SARC clinical psychologist, Health Care Assistants who support children and young people during  child protection clinical examinations and Administration support.

There is provision of a dedicated child protection service to examine and advise on the medical aspects of suspected or actual child abuse.  This includes physical and sexual abuse, presenting in the community, or hospital A&E, outpatients or inpatients.  The Safeguarding Team are generally referred to as the ‘Rainbow Team’, which relates to the name given to the dedicated examination facilities, ‘The Rainbow Centre’.

The Rainbow Centre, which includes two dedicated examination suites, a video interview suite and dedicated meeting rooms offers a multi-agency approach to the treatment of abused children, with close liaison between Police, Children’s Social Care and hospital-based personnel. 

The facility includes a dedicated children’s Sexual Abuse Referral Centre (SARC) with joint examinations by a Paediatrician and Forensic Medical Examiner (FME). There is an in-house sexual health follow up service and all children and young people attending the SARC are assessed for Psychological therapy.  A Consultant takes the role of Forensic lead, to ensure that high standards are maintained and that existing staff have regular training updates. 

Specialist safeguarding is enhanced by Safeguarding Champions across the Trust, who are made up of staff with additional skills, knowledge and training in relation to safeguarding. We also have established links with services that support those experiencing domestic abuse.

Safeguarding Training is mandatory within the Trust, and as such, Safeguarding is well embedded in to our everyday business as part of our Trust Values of Excellence, Openness, Respect and Togetherness.

As a member of the Local Safeguarding Children partnerships (LSCP and in line with multi-agency Pan Merseyside safeguarding children and adult policies and procedures, Alder Hey NHS Foundation Trust ensures that staff have appropriate policies, procedures, training and access to expert advice to ensure that those at risk are identified and when appropriate a referral is made to children or adult’s social care.

All posts at Alder Hey NHS Foundation Trust require an enhanced DBS check to be completed. This is updated every 3 years whilst the employee remains in post.

Safeguarding Children

Whilst Local authorities have a number of statutory functions under the 1989 and 2004 Children Acts and have overarching responsibility for safeguarding and promoting the welfare of all children and young people in their area, everyone who comes into contact with children and families has a role to play; “safeguarding children is everyone’s responsibility”.

A child is defined as anyone who has not yet reached their 18th birthday.

Section 11 of the Children Act 2004 places duties on a range of organisations, including NHS Trusts and individuals to ensure their functions, and any services that they contract out to others, are discharged having regard to the need to safeguard and promote the welfare of children.

The arrangements that organisations should have in place that reflect the importance of safeguarding and promoting the welfare of children, are outlined in Working Together to Safeguard Children 2018.

There are 4 types of Child abuse recognised and defined with the children Act 1989 and Working together 2018:

  • Emotional Abuse
  • Physical Abuse
  • Sexual Abuse
  • Neglect

Safeguarding Adults

The Care Act (2014) and statutory Care and Support Guidance sets clearly the criteria of when safeguarding duties to an adult apply:

  • The adult has needs for care and support (whether or not the local authority is meeting any of those needs) and;
  • Is experiencing, or at risk of, abuse or neglect; and
  • As a result of those care and support needs is unable to protect themselves from either the risk of, or the experience of abuse or neglect

Safeguarding means protecting an adults rights to live in safety, free from abuse and neglect. Making Safeguarding Personal is about having conversations with people about how we might respond in safeguarding situations in a way that enhances involvement, choice and control as well as improving quality of life, wellbeing and safety

There are six key principles that underpin all adult safeguarding work:

  • Empowerment
  • Prevention
  • Proportionality
  • Protection
  • Partnership
  • Accountability

Forms of Abuse

There are 10 forms of recognised abuse within The Care Act. Details are below:

  • Physical abuse
  • Domestic violence
  • Sexual abuse
  • Psychological abuse
  • Financial or material abuse
  • Modern slavery
  • Discriminatory abuse
  • Organisational abuse
  • Neglect and acts of omission
  • Self-neglect

Contact Details

Alder Hey switchboard: 0151 228 4811 and ask for the safeguarding team

If you wish to speak to someone at the hospital about a safeguarding matter please contact the clinical staff. Alternatively you can contact the Hospital Safeguarding Team between the hours of 9:00am to 5:00pm Monday to Friday.

The On Call Safeguarding Medical team are available 9am-Midnight seven days a week, they are contactable via the hospital switchboard. Outside of these hours the On Call management Team should be contacted.

Useful links

Liverpool Local Safeguarding Partnership -

Sefton Local Safeguarding Board -

Knowsley Local Safeguarding partnership -


Women’s Aid -

Childline -

Alder Hey Children's Charity
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Alder Hey Children's Charity